Terms and Conditions

Pricing

1.1    All prices listed on the Website include all applicable taxes unless otherwise specified.

1.2 All prices displayed on the website are subject to change without notice. Prices for items in an Order are fixed once your Order has been confirmed. Subsequent price changes either up or down will not be applied to confirmed Orders.

1.3  All prices given to international customers are in USD

1.4 Castelle and Leon reserves the right to refuse a sale.

 

Products

2.1    Features and specifications of Products described or depicted on the Website are subject to change without notice.

2.2 All weights and dimensions mentioned are approximate.

 

Orders

3.1 By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions

3.2    Castelle and Leon is an online business and will primarily communicate with customers via e-mail. It is the customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.

3.3 Each Order (once confirmed) represents a separate agreement.

3.4 Castelle and Leon, may cancel your Order at any time prior to dispatch of the Goods, including Products that are sold on Pre-sale.

3.5 In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full as soon as is reasonably practicable.

3.6 Castelle and Leon reserves the right to at any time alter the specification in respect of the Goods without giving notice to the Customer, in the interest of continual improvement.  An alternation does not entitle the Customer to return Products, cancel an Order or otherwise avoid its obligations and liabilities pursuant to these Terms and Conditions.

Payment

4.1 Castelle and Leon currently accepts Visa/Mastercard, Paypal and Direct Deposit via EFT.

4.2  Payment for Orders will be processed immediately upon confirmation of your Order.

4.3  Payments are not refundable once processed and refunds prior to dispatch are at the discretion of Castelle and Leon who retain the right to charge a 20% (of sale price) processing fee

Delivery and ownership of the goods

5.1     All purchasers via the Castelle and Leon website include a separate dispatch service (the Service), a service which is distinct from the supply of Goods, and which includes only the dispatch of the order with a third party carrier, and the provision to the carrier of instructions to enable the delivery of the Goods to the customer by the carrier.

5.2    Once an order has been dispatched to the customer by Castelle and Leon in accordance with 8.1, the dispatch service is deemed to have been provided, and in no circumstances is Castelle and Leon then liable to refund the delivery fee paid by the customer.

5.3    Castelle and leon is not responsible for the delivery and delivery times of Goods once dispatched in accordance with 8.1. Any information provided by Castelle and Leon to a customer in relation to delivery will be from a third party, and as such Castelle and Leon will not guarantee the accuracy of such information.

5.4    The customer acknowledge that delays in shipping do occasionally occur, and Castelle and Leon is not liable for any loss and damage caused by the delivery delays, nor to refund any amounts paid for the order or delivery of the order.

5.5    The parties acknowledge that Goods may be damaged in transit by the carriers, and in such a case, the customer may contact Castelle and Leon in accordance with Clause 9, and other than in accordance with that clause, Castelle and Leon is not liable in any way to provide a refund or for any other damage caused thereby or for any corresponding delays caused by the carrying out of the process outlined in Clause 9.

5.6     Goods are dispatched within 10 days of orders being placed

5.7   We dispatch from our international warehouse in most cases and we aim to deliver goods within 2-4 weeks of order being placed. For express order so please allow 1-2 weeks. Please note Castelle and Leon do not take responsibility for delays to delivery as outlined in clause 5.4.

5.8 Castelle and Leon does not take responsibilty for goods lost in transit by a third party.

Refunds and returns

6.1.    Other than in the case of a major fault Castelle and Leon is not required to provide refunds.

6.2.    No refunds are available for services where goods are not offered.

6.3 Castelle and Leon do not provide refunds for change of mind

6.4 In order to facilitate a return under these Terms and Conditions, Customers must come-mail castelleleon@gmail.com

6.5 The customer must comply with directions from Castelle and Leon staff to facilitate a return.

6.6 Damaged goods must be returned in their original packaging with all accessories, and must be in the same condition as received. There should be no further damage. If a returned item is found to be in a condition worse than what it was received Castelle and Leon reserve the right to refuse a refund.

6.7    If the customer arranges to return the Goods themselves, it is the customer’s responsibility to ensure that the items are returned by tracked return postage. Castelle and Leon takes no responsibility for items lost in transit.

6.8     Castelle and Leon considers that an item that has been damaged in transit, or contains a fault that is unique to the actual item sent to the customer, and therefore would not be expected to be a fault existing in a replacement, not to be a major fault in any circumstances notwithstanding the extent of said damage.

6.9     Due to environmental considerations, Castelle and Leon does not pick-up furniture deemed, in Castelle and Leon’s sole discretion, to be damaged or faulty beyond repair, and the customer is responsible for disposal (for example, by utilising publicly available hard-waste collection or disposal processes in the customers area).

6.10 In the case of a faulty or damaged item Castelle and Leon must be notified within 6 weeks of products arriving in order for Castelle and Leon to facilitate a return and/or replacement